1st Level IT Support

IST Austria
Eingetragen am
28. Januar 2021
Klosterneuburg (Wien), Austria
€ 1,900* gross/month
  • Keine Angabe
  • Vollzeit
  • Keine Angaben
  • Informatik


Full Time (40h/w)
Klosterneuburg (Vienna), Austria
€ 1,900* gross/month


IST Austria is growing. Grow with us!
IST Austria is a growing international institute for conducting frontier research in
mathematics, computer science, and the life and physical sciences. We recruit
passionate professionals from all over the world and from all fields who support
our goals of excellence in research and science management. Located on a beautiful
campus on the outskirts of Vienna, we offer numerous opportunities for personal
growth in a stable working environment. Get an insight!

Your responsibilities
The change is the constant, when working in our fast growing institute. New
challenges arise almost every day, and work will never be boring. If you are willing
to keep pace with the development of our institute and the development of our IT
infrastructure, we invite you to become a part of IST Austria and enable our scientists
for world-class research.
• Provide 1st Level IT Support (Hardware/Software)
• First point of contact for our internal users (tickets, phone, chat or walk in)
• Respond to service requests and issues by using a ticketing system
• Purchase of standardized IT equipment and Asset Management in our
Configuration Management Database
• Setting up new computers with our OS-images (Windows, Linux and Mac)
• Write end-user and internal documentation of IT systems and services

Your profile
• At least 1 year of experience in technical end user/customer support (also non-IT)
• Knowledge of client operating systems (Windows, Linux, MacOs), Software,
Hardware and IT infrastructure
• Basic understanding of server and network systems and related concepts
• First experiences with common IT service management frameworks (e.g. ITIL)
• High degree of service orientation, pleasant behavior and accuracy
• Good communication skills and excellent command of English
• A never ending eagerness to learn something new
• Open minded, reliable, focused and self-dependent personality


Your benefits
• Education & Training
• Cafeteria
• Childcare
• Free shuttle bus
• Multiple health offers
• Pension insurance


To submit your application, please e-mail recruiting@ist.ac.at
* This position comes with possible overpayment depending on education, qualification and work experience. IST Austria
processes your personal data in accordance with the law. For more information, please refer to www.ist.ac.at/data-protection.

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