2nd Level IT Support

IST Austria
Eingetragen am
28. Januar 2021
Klosterneuburg (Wien), Austria
€ 2,400* gross/month
  • Keine Angabe
  • Vollzeit
  • Keine Angaben
  • Informatik


Full Time (40h/w)
Klosterneuburg (Vienna)
€ 2,400* gross/month (basis full-time 40 hours/week)


IST Austria is growing. Grow with us!
IST Austria is a growing international institute for conducting frontier research in
mathematics, computer science, and the life and physical sciences. We recruit
passionate professionals from all over the world and from all fields who support
our goals of excellence in research and science management. Located on a beautiful
campus on the outskirts of Vienna, we offer numerous opportunities for personal
growth in a stable working environment. Get an insight!

Your responsibilities
The change is the constant, when working in our fast growing institute. New challenges
arise almost every day, and work will never be boring. If you are willing to keep pace with
the development of our institute and the development of our IT infrastructure, we invite
you to become a part of IST Austria and enable our scientists for world-class research.
• Provide 1st and 2nd Level IT support and technical event support
• Respond to service requests and issues by using a ticketing system
• Purchase of IT equipment and maintenance of IT assets within a CMDB
• Deployment of client devices (e.g.: computer, printers, landlines)
• Automation of (standard) IT tasks
• Network configuration and patching for access level switches
• Participate in new and ongoing IT projects (IT internally and externally)
• Write end-user and internal documentation of IT systems and services

Your profile
• Technical IT education and first experience in IT end user support
• Experience with major client operating systems (Windows, Linux, macOS), and typical
hardware in a business environment
• Some experience with servers, network systems, IT infrastructure and related concepts
• Knowledge of common IT service management frameworks (e.g. ITIL) is a plus
• High degree of service orientation, pleasant behavior
• Open minded and reliable, focused and self-dependent personality
• A never ending eagerness to learn about new and upcoming technologies
• Good communication skills and excellent command of English


Your benefits
• Education & Training
• Cafeteria
• Childcare
• Free shuttle bus
• Multiple health offers
• Pension insurance


To submit your application, please e-mail recruiting@ist.ac.at

* This position comes with possible overpayment depending on education, qualification and work experience. IST Austria
processes your personal data in accordance with the law. For more information, please refer to www.ist.ac.at/data-protection.

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